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Resolving issues when your credit card fails

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Sometimes yous're unable to submit or update your credit menu information. This article describes some common error messages and how to solve them.

This article contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Support

Resolving transaction errors

You lot might one of the post-obit transaction errors when you submit your credit card information. Often, a call to the credit carte provider resolves many of the problems that cause this type of error, including: holds, credit limit issues, and transaction limits.

If you receive an mistake bulletin upon saving the menu, please endeavour re-entering your card one time more after immigration enshroud/cookies, merely by using a different browser with the following criteria in listen:

• Cardholder  field contains but the first and concluding name of the cardholder when possible. Omit middle initials, middle names, and concern names (unless the business name is the sole name on the card).
• Postal Code  field contains only the first v digits if you are in the United States. Exercise non include any extensions.
• State is required if you are in the US.

Resolving payment errors

You might meet a payment error when yous log in, later on you have entered your credit menu information. We sympathise that cards expire and things happen, so Zendesk provides a grace period allowing time to update the menu.

In this example, y'all have an open invoice that nosotros were unable to charge to your card on file.

With each failed charge, an email with more than information about the specific payment endeavor, including an error code and description, is sent to the billing contact(due south) for the account. The virtually common mistake codes are listed in the adjacent department.

Often these types of errors tin can be solved by updating your credit carte du jour information, to update your credit bill of fare on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table testify some common error codes that might occur.

Fault Lawmaking	Clarification	Resolution
4 - Agree-call	Option-up card (no fraud)	Your bill of fare may accept been reported lost or stolen, or the business relationship has been closed. Call your credit card issuer (the telephone number is normally on the dorsum of your carte du jour) to resolve the consequence.
five - Decline	Do non honor	Call your credit bill of fare issuer (the phone number is usually on the back of your card).
14 - Card No. Error	Invalid card number	Re-submit your credit menu, in case yous entered your card number incorrectly, or use a dissimilar credit carte.
41 - Concord-call	Selection-upwardly card (fraud: lost card)	Your carte may take been reported as lost or stolen, or the account has been airtight. Call your credit card issuer (the phone number is ordinarily on the back of your menu) to resolve the issue.
51 - Refuse	Insufficient funds	Submit payment using a dissimilar credit card or call your credit card issuer (the phone number is commonly on the back of your card) to brand certain you lot take sufficient funds to make the payment.
54 - Expired Card	Credit card has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new menu number.
57 -Serv not allowed	Transaction not approved	Call your credit menu issuer (the phone number is ordinarily on the back of your bill of fare) and ask them to corroborate the transaction.
430190 - Not authorized	Banking concern has declined the transaction	Call your credit card issuer (the phone number is unremarkably on the back of your card) and ask them to corroborate the transaction.
430285 - Do non accolade	Bank has declined the transaction	Call your credit card issuer (the phone number is usually on the back of your carte) and ask them to approve the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your account	Submit payment using a different credit card or call your credit menu issuer (the telephone number is usually on the back of your carte) to brand sure you accept sufficient funds to make the payment.
430357 - Lost or Stolen Carte du jour	Bank has frozen your card because the card may accept been stolen or is missing	Contact your bank to accept your menu reactivated or enquire the banking company to issue y'all a new one.
430306 - Expired Card	Credit menu has expired.	Submit payment with a credit carte du jour that isn't expired and update your payment information with the new card number.

Contacting Zendesk Customer Support

If you go along to receive errors and your credit bill of fare provider cannot resolve the issue, contact Zendesk Customer Support for help. Provide the final four digits of your credit card, your subdomain (for example, mycompany.zendesk.com), the fault lawmaking, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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